Frequently asked questions
Beach Town Beverage Company delivers frozen products to your home. To accomplish this, we transport the products while they are frozen and drop them off at your door in insulated totes. We make every effort to ensure that the cubes arrive in their frozen state. However, please understand that they may begin to thaw during transit and while left unattended.
To mitigate the risk of excessive heat or sunlight, we schedule deliveries early in the morning. This helps maintain the quality and freshness of the frozen products during transportation.
Upon completion of the delivery, we will send you an email notification to inform you that your order has arrived safely at your designated location.
Beach Town Beverage Company aims to deliver frozen cubes to as many families as possible. Please be aware that some thawing may occur during the delivery process.
If you receive your delivery and the cubes are no longer frozen but are still cold to the touch, they are safe to consume. You can place them directly in the freezer or refrigerator for future use.
However, if the cubes are no longer cold to the touch, we do not recommend consuming them. If you believe this is a result of an error on our part, please contact our customer service team at info@btbevco.com for assistance.
Beach Town Beverage Company deeply values our beautiful planet and recognizes the importance of environmental stewardship. That's why we are committed to taking care of it in every way we can.
To uphold our environmental responsibility, we ensure that all our packaging is fully recyclable. Our boxes and insulation are crafted from 100% recycled and recyclable materials, helping to reduce waste and promote a sustainable cycle. Additionally, our packaging is free from BPA, further prioritizing the safety of both consumers and the environment. ♻️
We are continuously exploring innovative approaches to further enhance our packaging, seeking ways to minimize our overall ecological impact. Our ongoing dedication to improvement drives us to find sustainable solutions and contribute positively to the well-being of our planet.